Terms of Service

Last updated: January 15, 2025

Agreement to Terms

By accessing and using the Ditenrilev website (ditenrilev.com) and our tourism services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

About Ditenrilev

Ditenrilev is a tourism company based in Sydney, Australia, providing adventure tours, cultural experiences, and wildlife safaris throughout Australia. We operate under Australian law and are committed to providing safe, enjoyable, and memorable tourism experiences.

Services

We offer the following tourism services:

  • Adventure Tours: Guided expeditions across Australia's landscapes
  • Cultural Experiences: Aboriginal culture and local tradition tours
  • Wildlife Safaris: Wildlife encounters in natural habitats
  • Customized Tours: Tailored experiences based on your preferences

Booking and Payment

When you book our services:

  • A deposit may be required to secure your booking
  • Full payment is typically required before the tour commences
  • Payment can be made via credit card, bank transfer, or other approved methods
  • All prices are in Australian dollars unless otherwise stated
  • Prices are subject to change without notice

Cancellation and Refunds

Our cancellation policy:

  • 30+ days before tour: Full refund minus administration fee
  • 14-29 days before tour: 50% refund
  • Less than 14 days: No refund unless due to circumstances beyond your control
  • We reserve the right to cancel tours due to weather, safety concerns, or insufficient bookings
  • If we cancel, you will receive a full refund or alternative arrangement

Travel Requirements

Participants must:

  • Be in reasonable physical condition for the chosen activities
  • Provide accurate health and medical information
  • Follow all safety instructions and guidelines
  • Carry valid identification and any required permits
  • Have appropriate travel insurance

Safety and Liability

While we prioritize safety:

  • You participate in activities at your own risk
  • We are not liable for injuries due to your failure to follow instructions
  • We maintain appropriate insurance coverage
  • You may be required to sign additional liability waivers
  • We recommend comprehensive travel insurance

Code of Conduct

We expect all participants to:

  • Treat fellow travelers, guides, and local communities with respect
  • Follow environmental guidelines and leave no trace
  • Respect cultural sites and local customs
  • Comply with all applicable laws and regulations
  • Report any concerns to your guide immediately

Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Website Use

When using our website, you agree to:

  • Provide accurate information in all forms
  • Not use the website for illegal purposes
  • Not attempt to compromise website security
  • Not spam or send unsolicited communications
  • Respect the privacy of other users

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions or regulations
  • War, terrorism, or civil unrest
  • Pandemic or health emergencies
  • Transportation failures

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

  • Initial discussion and negotiation
  • Mediation if direct negotiation fails
  • Arbitration or court proceedings in Sydney, Australia
  • Application of Australian law

Photography and Marketing

By participating in our tours, you consent to:

  • Being photographed or filmed during activities
  • Use of your image for marketing and promotional purposes
  • Sharing positive reviews and testimonials

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the new terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +61 2 9516 4177
  • Address: 17 Harold St, Sydney NSW 2042, Australia

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any legal proceedings will be conducted in the courts of Sydney, Australia.