Privacy Policy
Last updated: January 15, 2025
Introduction
Ditenrilev ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ditenrilev.com or use our tourism services.
Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out contact forms on our website
- Subscribe to our newsletter
- Book our tourism services
- Contact us via phone, email, or other means
- Participate in surveys or promotions
Types of Information Collected
The information we collect may include:
- Personal Information: Name, email address, phone number, postal address
- Payment Information: Credit card details and billing information
- Travel Information: Travel dates, preferences, and special requirements
- Technical Information: IP address, browser type, operating system
- Usage Information: How you interact with our website and services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our tourism services
- Process bookings and payments
- Communicate with you about our services
- Send you marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Comply with legal obligations
- Protect against fraud and ensure security
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To service providers who assist us in operating our website and conducting business
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of others
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data transmission protocols
- Employee training on data protection
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.
Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Australian Privacy Commissioner
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
If we transfer your personal information outside of Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +61 2 9516 4177
- Address: 17 Harold St, Sydney NSW 2042, Australia
Complaints
If you believe we have breached your privacy rights, please contact us first to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).